Returns Policy
Goodwear - Return Policy
Last Updated: December 11, 2025
Goodwear operates as an online marketplace. All products sold on www.goodwearofficial.com are provided, shipped, and fulfilled by independent sellers. This Return Policy explains the standards sellers must follow and what buyers can expect when requesting a return.
1. Return Eligibility
A buyer may request a return under the following conditions:
The item is damaged, defective, or not functioning as described.
The item received is incorrect, incomplete, or does not match the product description.
The seller allows returns for other reasons, as indicated in their individual return policy.
Return requirements:
Items should be returned in their original condition unless defective.
Original tags, packaging, and accessories must be included.
Returns must be made within the timeframe specified by the seller.
2. Return Period
Sellers must clearly display their return policy, including the return window, on brand pages and product listings.
If a seller does not specify a return period, the default return window is 14 days from the date the item is received.
3. How to Request a Return
To initiate a return, buyers should:
Contact the seller directly through the Goodwear messaging system.
Provide order details and supporting evidence, such as photos or videos if applicable.
Follow the return instructions provided by the seller.
If the seller does not respond within a reasonable timeframe, buyers may contact [email protected] for assistance.
4. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return:
Seller pays: If the item is damaged, defective, incorrect, or misrepresented.
Buyer pays: If the return is due to change of mind or buyer error, and only if the seller allows it.
Sellers must clearly state their return-shipping policies on product pages and brand pages.
5. Refunds
Refunds will be issued after:
The returned item is received by the seller.
The seller confirms that the item meets the return eligibility criteria.
Refund processing:
Refunds are made to the original payment method.
Refunds should be processed within the timeframe specified by the seller, typically 3–7 business days.
Original shipping fees may be excluded unless the seller is at fault.
6. Non-Returnable Items
Unless defective, the following items may not be returned:
Perishable goods
Personalized or custom-made products
Digital or downloadable items
Opened hygiene or intimate items
Products explicitly marked “non-returnable” by the seller
Sellers are responsible for clearly indicating these restrictions on their product pages.
7. Purpose of This Policy
This policy ensures:
Consistent customer expectations for returns
Fair performance standards for sellers
Reduced complaints and disputes
Enhanced buyer satisfaction and trust in the marketplace