Welcome to the Goodwear Shipping Policy. 
As a global marketplace, Goodwear does not package or ship orders directly. All orders are processed, fulfilled, and dispatched by the individual sellers operating on www.goodwearofficial.com. 
Even so, we work hard to ensure a smooth purchasing experience and consistent quality standards across our platform.

1. Shipping Responsibilities of Sellers

Sellers on Goodwear must meet the following requirements to maintain accurate and reliable delivery services:

a. Accurate Shipping Information

Sellers must provide correct and up-to-date details, including:

• Shipping methods and estimated delivery times
• Dispatch schedules
• Available courier options
• Any temporary delays or fulfilment limitations

All updates must be made promptly through the seller dashboard to ensure buyers receive accurate information at checkout.

b. Secure Packaging

Products must be packaged safely to avoid damage during transit. 
Sellers are responsible for:

• Using protective materials appropriate for the product
• Ensuring labels are clear and readable
• Complying with courier and regional packaging standards

c. Tracking Information

If tracking is available, sellers should upload the tracking number as soon as the order is dispatched. 
Sellers must also communicate promptly if unexpected issues occur, such as courier delays or delivery complications.

Timely updates help maintain transparency and reduce disputes.

2. Platform Display Requirements for Sellers

To maintain consistency across the marketplace, every seller must display their shipping policy clearly on:

• Their brand page
• Relevant collection pages
• All product pages

The policy must accurately reflect delivery times, handling practices, and courier information.

3. Service Standards Sellers Must Follow

To protect customer experience, sellers must adhere to the following rules:

• No slower services may be used than the delivery option selected by the customer.
• No additional handling or packaging fees may be added when an item is listed with “free shipping.”
• No avoidable delays in dispatch are permitted. If a delay is unavoidable, the seller must inform the customer immediately.
• Consistent failure to follow these standards may lead to warnings, restrictions, or suspension of the seller’s account.

4. Why Goodwear Enforces This Policy

This policy ensures:

• Clear and reliable delivery expectations for customers
• Strong seller performance and accountability
• Fewer complaints and disputes
• Higher overall buyer satisfaction and trust in the platform

Consistent shipping quality is essential for a positive marketplace experience.

5. Reporting a Shipping Issue

If you believe a seller is not following the Shipping Policy, please contact us with full details:

📧 [email protected] 

Our team will review the case and take appropriate action where necessary.